Customer Service Associate No.1 Post 98 - 2017276

Description

HOW TO APPLY:  To Apply for Internal Union posting please use the Universal Bid form found on the Internal posting site. Online Bids will not be accepted.

About the Position:

Pay Rate: $23.52-33.60

 EXPERIENCE:

- Prior experience related to Customer Service and Contact Centers

- Knowledge of HEAP polices

- Knowledge of FACTA

-Required knowledge of CRIS II and CSS  

Knowledge and Training:

-Must have a working knowledge of CRIS II and CSS policies and procedures,

Microsoft Word and Excel

-Must have knowledge of customer contact policies and procedures, HEFPA, HEAP

 

Consideration:

Applicant’s knowledge, training, ability, skill, efficiency, attendance record, length of continuous service, past performance, and results of a personal interview.

Preference will be given to candidates with five years of Customer Call Center and or Customer Business Offices experience

Qualifications

Job Qualifications:

-Must have excellent clerical and administrative skills

-Must have excellent interpersonal skills in dealing with internal and external customers as well as inbound telephone experience

-Must have excellent writing skills to address customers concerns via email and text

-Must have the ability to perform multiple tasks

-Must be able to work independently and as part of a team

-Ability to speak and write in Spanish preferred – sample of writing required    

National Grid is an equal opportunity employer that values a broad diversity of talent,

knowledge, experience and expertise.  We foster a culture of inclusion that drives employee

engagement to deliver superior performance to the communities we serve.  National Grid is

proud to be an affirmative action employer. We encourage minorities, women, individuals

with disabilities and protected veterans to join the National Grid team.

Job: Customer Care

Primary Location: NY-Brooklyn

Organisation: Customer Care

Schedule: Full-time

Band: Union

Job Posting: Oct 11, 2017, 12:00:00 AM

Unposting Date:Oct 25, 2017, 11:59:00 PM

Stock Person - 40 hr - 20173005

Description

PAY RATE: $13.16 per hour.

Under the direction of the warehouse supervisor, Senior Storekeeper, or Assistant Storekeeper, this position has the following responsibilities:

SCHEDULE:

-Work schedule will be Sunday night thru Thursday night from 10pm to 6:30am. 

DUTIES:

-Perform all duties associated with material handling, loading, unloading, and transport/delivery of materials by trucks and material handling equipment, as well as clerical/terminal work related to these duties.

-Lift material up to 60 lbs. without assistance.

-Stock shelves as well as climb ladders up to 20 feet.

-Operate computers and equipment associated with inventory management and bar coding technology accurately and efficiently.

-Build effective working relationships with internal and external customers, co-workers, and supervisors through the use of teamwork, trust, continuous improvement and personal development.

-Perform duties at district and satellite storerooms as well as field locations as assigned.

-Count and verify all issues and returns.

-Operate material handling equipment (e.g. pallet transporter, electric, gasoline and diesel lift trucks).

-Perform general housekeeping of warehouse area.

-Count material for physical inventory cycle counts.

-Ability to operate various types of forklifts, knuckle booms, hand trucks, and pallet jacks, indoors and outdoors, on all terrain, and in all weather conditions.

-Comply with all Company safety standards and environmental regulations, including safe work practices, as described in the "Safety Guidelines" manual.

-Subject to scheduled and unscheduled overtime to respond to call-ins.

Qualifications

-Must possess a valid driver's license.

-Must obtain CDL permit with Hazardous Waste endorsement within 90 days of accepting position.

Candidates must pass all pre-assessment testing for this position and are subject to a background check and drug screening.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Job: Operations Support

Primary Location: NY-Brooklyn

Organization: Operations Support

Schedule: Full-time

Job Posting: Oct 16, 2017, 12:35:19 PM

Unposting Date:Nov 14, 2017, 4:59:00 AM